Privacy Policy
Your privacy matters deeply to us. This comprehensive policy explains how MaxFlashStream protects and manages your personal information.
Introduction and Scope
MaxFlashStream ("we," "us," or "our") operates maxflashstream.com and provides family budgeting and financial planning services. This privacy policy applies to all personal information we collect through our website, mobile applications, and related services. We are committed to protecting your privacy in accordance with applicable Thai data protection laws and international privacy standards.
This policy covers how we collect, use, store, share, and protect your personal information. It also explains your rights regarding your data and how you can exercise those rights. By using our services, you acknowledge that you have read and understood this privacy policy.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when creating an account, using our budgeting tools, or contacting our support team. This includes your name, email address, phone number, and financial goals you choose to share with us.
- Account registration details including your name, email address, and chosen password
- Financial information such as income ranges, expense categories, and budgeting goals you input into our tools
- Communication records when you contact our support team or participate in surveys
- Profile preferences and customization settings within our platform
- Payment information for premium services, processed securely through encrypted payment processors
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain technical information to improve your experience and ensure our platform functions properly. This data helps us understand how our services are being used and identify areas for improvement.
- Device information including your IP address, browser type, operating system, and device identifiers
- Usage analytics such as pages visited, time spent on different sections, and feature interactions
- Session information including login times, session duration, and geographic location data
- Performance data to monitor system reliability and identify technical issues
How We Use Your Information
We use your personal information to provide and improve our family budgeting services, communicate with you about your account, and ensure the security of our platform. Your financial data is used exclusively to generate personalized budgeting insights and recommendations tailored to your specific situation.
Important: We never sell your personal information to third parties. Your financial data remains confidential and is used solely to provide you with budgeting services and insights.
- Providing core budgeting tools, expense tracking, and financial planning features
- Generating personalized insights and recommendations based on your financial patterns
- Sending important account updates, security notifications, and service announcements
- Improving our services through analysis of user behavior and feature effectiveness
- Providing customer support and responding to your inquiries
- Detecting and preventing fraudulent activities or security breaches
Data Storage and Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Your data is encrypted both in transit and at rest using industry-standard encryption protocols.
All data transmitted between your device and our servers is encrypted using TLS 1.3 protocol
Personal information is stored in secure, access-controlled data centers with 24/7 monitoring
Strict employee access controls ensure only authorized personnel can access your data
We conduct regular security audits and vulnerability assessments to maintain protection
Your Privacy Rights
You have significant control over your personal information. We respect your privacy rights and provide easy ways to access, modify, or delete your data as needed.
Request a complete copy of all personal information we have collected about you, provided in a readable format.
Update or correct any inaccurate personal information through your account settings or by contacting support.
Permanently delete your account and associated personal data, with certain exceptions for legal compliance.
Export your budgeting data in a structured format that you can transfer to other services.
Limit how we process your personal information in certain circumstances while maintaining your account.
Withdraw your consent for optional data processing activities like marketing communications.
Data Sharing and Third Parties
We maintain strict controls over how your information is shared. We only share personal data with trusted service providers who help us operate our platform, and never for marketing purposes without your explicit consent.
Service Providers
We work with carefully selected third-party service providers who help us deliver our budgeting services. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
- Cloud hosting providers for secure data storage and platform infrastructure
- Payment processors for handling subscription payments and billing
- Email service providers for sending account notifications and updates
- Analytics providers for understanding platform usage and improving user experience
Legal Requirements
We may disclose personal information when required by Thai law, court orders, or government regulations. We will notify you of such requests unless legally prohibited from doing so.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
- Account information is retained while your account remains active and for two years after closure
- Financial data entered into budgeting tools is retained for three years to provide historical insights
- Communication records are kept for one year for customer service quality purposes
- Technical logs and analytics data are retained for six months for security and performance monitoring
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These small data files help us remember your preferences, maintain your login session, and understand how our services are being used.
Cookie Control: You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit some functionality of our platform.
International Data Transfers
While our primary operations are based in Thailand, some of our service providers may process your data in other countries. We ensure appropriate safeguards are in place to protect your information during any international transfers.
Children's Privacy
Our services are designed for adults who manage family finances. We do not knowingly collect personal information from children under 18 years of age. If you believe a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent notices on our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Privacy Questions and Requests
For any privacy-related questions, concerns, or requests to exercise your data rights, please contact us:
Email: privacy@maxflashstream.com
Phone: +66 2 426 1153
Address: 211 1 Mit Pracha Alley, Mu Mon, Udon Thani 41000, Thailand
We typically respond to privacy requests within 30 days of receipt.